Shipping policy

MIN YAN Thank you for shopping with MIN YAN. We supply a full range of stylish bags for shoppers worldwide and implement strict packing and dispatching standards to ensure every order is matched correctly, fully protected during transit and delivered intact within a standard delivery window.

We complete all order verification, sorting and packing work within 1-3 business days after customers confirm their orders, excluding weekends and statutory holidays. Processing schedules will be prolonged amid promotional sales and order surges. We will send email alerts to all buyers once major shipment delays occur.

Logistics fees for every purchase will be automatically calculated and clearly shown on the checkout page prior to payment. Estimated delivery times: Standard Shipping: 16 business days All delivery durations are reference values only. Actual arrival schedules may shift because of courier service delays, customs clearance processes, extreme weather, regional logistics capacity limits and holiday arrangements.

As soon as your bag order departs our warehouse, you will receive an official shipment confirmation email carrying complete tracking codes and inquiry links. Tracking data and real-time transport updates generally become searchable online within 24-48 hours after the logistics carrier collects your parcel.

Customers must carefully check and guarantee their shipping address is complete and accurate while placing orders. MIN YAN will not take any accountability for misdelivered, undeliverable or returned parcels caused by wrong or incomplete address information submitted by customers. Any packages sent back to our warehouse due to address errors will incur extra reshipping expenses borne solely by the buyer.

If your parcel goes missing during transportation, submit a service request to our support team within 7 days of your expected delivery date for a formal investigation. If your delivered bags come with scratches, structural damage or broken outer packaging, reach our support staff within 48 hours after receipt and offer clear photos of defective goods and original packaging as proof. Our team will examine your case thoroughly and deliver effective solutions promptly.

Each bag product is attached with exclusive usage and care guidelines. Customers need to follow official standards for daily use, cleaning and storage. MIN YAN accepts no liability for product damage, deformation or wear resulting from improper maintenance, unauthorized refitting or human misuse. All cross-border international shipments may be subject to import duties, customs taxes and clearance charges set by destination local authorities. These extra expenses are fully the customer’s obligation and are not covered in product prices or basic shipping charges.

If you have any inquiries or concerns about this Shipping Policy and your order logistics status, please feel free to reach us through the official contact details below: Trade Name: MIN YAN Phone number: +852 2923 1860 Email: service@cwbagstudio.shop Physical address: Chui Ling Road; opposite Ocean Shores, Tiu Keng Wan, NT, Hong Kong SAR China